Refund Policy

We stand behind every HmBr Sports product with complete confidence. If you're not completely satisfied with your purchase, return it within 14 days for a full refund—no questions asked.

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Policy Coverage

This guarantee applies to all products purchased through:

• Our official website: www.hmbrsports.com

• Authorized online and offline distributors

• Marketplace platforms where explicitly referenced

Eligible Products

Our money-back guarantee covers all HmBr Sports products, including:

• Humidified Shuttlecocks (proprietary technology)

• Shuttlecock Humidifiers (proprietary devices)

• Standard feather and synthetic shuttlecocks

• Accessories, training tools, and complete product bundles

Product Condition Requirements

To qualify for a full refund, products must be:

• Unused and in original condition

• Returned with complete original packaging

• Accompanied by all manuals, labels, and accessories

• For humidification products: sealed chambers, not activated or refilled

Immediate Support

If you receive damaged, defective, or incorrect products, contact us within 48 hours of delivery for expedited resolution.

What We Need

To process your claim quickly:

• Clear photos or video of the issue

• Order number and delivery confirmation

• Brief description of the problem

Email: support@hmbrsports.com
Subject: Product Issue – Order #[Your Order Number]

Our Response

• Assessment within 24 hours

• Free return shipping for defective items

• Replacement dispatched within 3-5 business days

• Full refund if replacement unavailable

Step 1: Request Authorization

Email support@hmbrsports.com with:

• Subject: "Return Request – Order #[Your Order Number]"

• Your contact information and delivery date

• Photos of product condition (if applicable)

Step 2: Receive Instructions

Get your Return Authorization Number (RMA) within 2 business days along with detailed shipping instructions.

Step 3: Ship Your Return

• Secure packaging with original materials

• Include all components and accessories

• Write RMA number clearly on package exterior

• Ship within 7 days of receiving authorization

Quick Turnaround

• Quality inspection: 2-3 business days after receipt

• Refund processing: 14 calendar days maximum

• Funds returned via original payment method

Payment Methods Supported

All refunds processed through your original payment method:

• Credit and debit cards

• UPI and net banking

• Digital wallets and payment gateways

Used Products

• Shuttlecocks showing signs of play or wear

• Activated humidification devices with opened chambers

• Modified or tampered products

Hygiene & Safety

• Items deemed unfit for resale due to hygiene concerns

• Custom or personalized orders (unless defective)

Partial Returns

Bundle sets must be returned complete—partial returns not accepted except for defective components.

Always Here to Help

Customer Service Hours: Monday-Friday, 10:00 AM to 5:00 PM IST
Email: support@hmbrsports.com
Support Languages: English and Hindi

Escalation Process

Unresolved concerns escalated to our grievance resolution team within 7 working days. We're committed to fair, good-faith resolution of all customer concerns.

We reserve the right to update this policy to enhance customer experience and reflect service improvements. Current policy terms apply to your purchase date, with updates posted at www.hmbrsports.com.

Last Updated: August 8, 2025